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Cryptocurrency
Like many other financial scams, cryptocurrency scams can leave people feeling cheated and embarrassed. Banks have a duty to use reasonable diligence to safeguard your money and must have procedures in place to protect vulnerable customers, disclose exceptional or high-value transactions, and prevent or delay them in the appropriate place. The first step is to ask your bank to investigate the fraud.
If the bank refuses to refund the loss, a complaint can be lodged with the Financial Ombudsman Service (FOS). The FOS is a government-backed organization set up to resolve disputes between banks and their customers. When a complaint is made to the FOS, an independent investigation will be carried out to determine what would have been a ‘fair and reasonable’ response from the bank.
There have been a number of recent FOS decisions to help customers who have been victims of push payment fraud, including cryptocurrency fraud
As argued against the bank, this can help avoid the anonymity and complexity of the blockchain.
Have you lost money as a result of a Cryptocurrency investment scam or fraud, such as CONSCOIN, ITP, JumpT or Fluxon? If your bank failed to safeguard you, you may be entitled to compensation.
How can Rightside help you?
Rightside have experts on-hand to check If you were a victim of a Cryptocurrency scam, we will submit a claim against the bank on your behalf. A successful outcome could potentially result in compensation being paid for losses incurred.
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If you feel this has affected you, contact us on 01392 574376 or complete the request a callback to discuss how Rightside could assist you.
Check eligibility and start your claim
Complete a short online form
We will send you an information pack for you to return
